Frequently Asked Questions
FAQ
Have a question?
We would love to hear from you if you have any questions about our custom made signals, or any of the other services TradeRadius provide.
Just drop us a message below. Or have a look at the FAQ section here, where many of the common questions are covered
Yes, free trial option is available. But please be aware that there is greatly reduced functionality. The free trial is aimed at giving you a flavour of our services
You receive a ticket with entry price and the time and date of when it was sent. There will be a rationale for why the signal has been generated, and we provide a TP and SL level
You also receive a reason for why the model has suggested to close the trade (aside from TP / SL), and there is an option to leave your personal notes on the signal ticket, or make it a favourite signal for easy access on the dashboard.
No, absolutely not. This is at the core of what we do – every subscriber will receive their own, unique signals
This depends greatly on your configuration – which is determined by the way you answer the questions at sign up. If you feel you are receiving too few / too many signals, please get in touch, and we can guide you on how to edit your questions which you may want to do for the following billable month
Yes, please check the Signals page. For those wishing to delve deeper into our philosophy and methodology, please get in touch.
Yes, this is included under Statistics in the DealingRoom. Please remember to read the accompanying notes.
No, unfortunately this is not possible. All trading, and all signals come with risk of not performing
This is dependent on several factors including the time it takes for you to execute the trade with your broker, and the volatility in the market at the time. Sometimes the price may be better than specified in the signal, but of course sometimes it may be worse.
No this is not possible. Our algorithms are not designed to allow this subjective optionality. Your statistics will always include signals created 24hrs a day. You can manage notifications in the Settings in the DealingRoom however
No, unfortunately we don’t offer refunds. If you are not happy with the performance of your signals, then it might be worth re-considering your configuration and editing your questionnaire answers
Yes, all TradeRadius signals are created by a combination of your unique configuration, and our Core Quant Model – which is composed of a string of quantitative algorithms
Your profile and configuration may take a short time to be uploaded to the Core quant Model which is required prior to signal generation. We aim to have every subscriber to be eligible for receiving signals within 24 hrs of subscribing
Yes you can. For those on Silver plan, changes will take effect in the upcoming billable month. For Gold and PRO plans – there is an option to change intra month. See Pricing page for details
At the moment we do not offer brokerage but we can make a suggestion to you. Please get in touch
We don’t offer this option right now, but if its important for you, please get in touch and we can discuss
Yes absolutely. We love to expand the TradeRadius community. If you are already subscribed, check the “Earn TR$” in DealingRoom. If you are yet to subscribe but want to refer – please get in touch
The nature of trading is such that there are risks associated with every single instance you place a trade. With no exceptions. Some of the signals will undoubtedly lead to losing trades, but it is the purpose of the TradeRadius algos and methodology, to keep these losing signals/trades to a minimum
This is not currently a service we offer, but please get in touch to discuss as we are exploring methods by which we can make this happen
This can happen yes. It is partly reflective of your configuration (how you answer the questions in sign-up) and other factors contained within the Core Quant Model
We aim for this not to happen, but in the unlikely event we have problems, we shall have engineers working on it instantly
We have TradeRadius clients located all over the world, as anyone is able to open an account with us
This is entirely at your discretion. We do not recommend it, especially for a systematic quant model such as ours, but it may be the case that someone feels the signal is against their views, and feels strongly enough about that to ignore the signal
Our model has been designed from the bottom up, and built to offer signals to ALL traders, regardless of experience or style. Our unique personalised configuration set-up fully incorporates that
We always love to hear from our subscribers about ideas. Please get in touch and we can discuss to see if it can be a fit for our models
Sorry – we don’t currently offer this service
The fastest way to receive signals will be on the DealingRoom platform itself. Other methods like SMS and email may have some small delays. In the most part these will be negligible
The DealingRoom comes free with all subscription plans (including the 1 week FREE plan)
Just click on your profile on the top right, or the “Go to DealingRoom” button from the Home page, and you will enter your DealingRoom
Yes you can. And it’s the best way to keep track of your signals too. Check out the navigation on the left of the DealingRoom dashboard to see which format or version suits you best to view your signals
Straight away – you will be able to access the DealingRoom and use the functionality there. Your signals and Statistics will take a while to appear as they are generated according to the price action in the market
We love to hear from our subscribers and users about anything that we may add that makes your trading day better or easier. If you have an idea – please get in touch, and we can look into it
No, we don’t currently offer this as an option. You will need to do this with your broker. Get in touch if you need advice on choosing a broker
Yes you can. You can experiment with the various settings for the modules to find a combination that’s best for you. And of course, get in touch if you need to ask something
Its really up to you, but most users like to have everything there for them in the DealingRoom
Yes, the DealingRoom has a feature where you chat with a group of traders, or you can chat and ask a question to a mentor, or you can privately chat with another subscriber
We aim to have a range of traders in each of the chatrooms, and not have too many in each room. Of course, there’s no pressure to chat, but we find it’s a great source of inspiration
Its possible to do that, though we don’t like to switch around too often. Get in touch through members@traderadius.com
Yes, just search for them by user name, and you can add them to your contacts and have 1-to-1. You can’t invite them to your group chat however – the group chats are manager by moderators
We will assign a mentor to you, and when you click on the “Ask your mentor” button you will see his username
We aim to have a range of traders in each of the chatrooms, and not have too many in each room. Of course, theres no pressure to chat, but we find it’s a great source of inspiration
Sure – you can contact us via the chat function by messaging TradeRadius. Or you can email us
We will assign a mentor to you, and when you click on the “Mentor” button you will see his username
It is – and they will always be more than happy to help you with any question you have. If they need to call upon the knowledge of another mentor, they will do that too.
This can be frustrating, so we try to ensure this doesn’t happen. But if you have any technical issue on the DealingRoom dashboard, contact us via the chat (if you can) or email members@traderadius.com
Sure no problem, you can upgrade your plan whenever you like and we shall pro-rata for the payment. Your new plan features will take effect within 24 hours
Yes - if you are a Gold or PRO subscriber, then you may make changes in Subscription Settings, and it will take effect within 24 hours (only certain number of changes permissible). Otherwise – you may make changes which will take effect at the start of your next billing cycle
Not normally. We want to keep pricing consistent for everyone
Take a look at the Pricing page to see whats included with some explanations of different features. The higher the plan, the more assets you can include. And some plans offer additional features
Certainly. You may buy a Backtest as an Add-on. It’s a hugely useful tool to help you get an idea of past profitability of your unique personalised configuration. Look for the add-on within Subscription Settings
No, unfortunately we can’t extend free trials. But please get in touch if you have any questions
As part of our Terms & Conditions, this is not allowed
If you feel your current plan is too much for your needs, please get in touch. We shall try to find a solution for you
Unfortunately not. Our unique offering of personalised and bespoke trading signals, means a huge amount of work and computing power is needed for each user
Yes, this falls under our Referral Programme, and details are found in the DealingRoom under “Earn TR$”. Get in touch if you have any questions
Yes, check out the savings you can make on the Pricing page
We accept all major credit/debit cards
Yes, you can. We never like anyone to leave us – so perhaps its worth contacting us to discuss. But as soon as you decide to cancel , no further payments will be made.
There is a cancel button in Subscription Settings in the DealingRoom dashboard. Or you can contact us at members@traderadius.com
